As a leading snow management company, Invictus is proud to be the first and only Pacific Northwest company that is ISO9001/SN9001 certified. Why does that matter? Glad you asked!
- ISO is an independent, non-governmental international organization with a membership of 161 national standards bodies. The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best-known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved. ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to. It can be used by any organization, regardless of its field of activity. In fact, there are over one million companies and organizations, including Invictus, in over 170 countries certified to ISO 9001. Basically, what this means for the customer is that by working with an ISO-certified company, like Invictus, they know they’re working with a company that cares about them and is constantly bettering itself to provide the best service to them.
- SN9001™ was created by the Accredited Snow Contractors Association (ASCA), as a quality management system specifically for the professional snow and ice management industry. SN 9001 – a system exclusive to professional snow contractors – works in conjunction with the existing ISO 9001. This program is based on ISO 9001 with additional requirements based on the industry the Industry Standards. Contractors earn ISO9001/SN9001 certification through an independent, third-party audit that focuses on processes and procedures that adhere to service quality, as well as the implementation of the Industry Standards for the professional snow and ice management industry.
- As soon as I learned about the ISO9001/SN9001 certification I made sure Invictus became certified. This certification holds us to a higher standard and provides an extra layer of comfort for our customers, who know that by working with Invictus they are working with the best.
I founded this company in 1998 and over the years have stayed true to the company’s original vision of providing the best possible service to our customers. I built Invictus from a snow management company in Vancouver to a leading snow removal and ice management company that services shopping centers and commercial properties across the Pacific Northwest, including Seattle and Portland, to provide more quality services to more customers. Obtaining the ISO9001/SN9001 certification for Invictus was a no-brainer for me. I want to do everything I can to ensure that I am providing my customers with the best possible service, and I want my customers to know they are in good hands with Invictus.